# Unified assistance page keywords

{% embed url="<http://cms-unified.web.cern.ch/cms-unified//assistance.html>" %}

#### assistance-agentfilemismatch-manual

We give the transfer team/dynamo a grace period of two days to check the filemismatch and request goes to assistance-filemismatch if not dealt automatically by the dynamo/phedex

#### assistance-announce-manual

To be treated as assistance-manual. Announce here means that some output datasets are announced because ppd/pdmv would have requested for the same.

#### assistance-announce-recovering

First ACDC running for the request in assistance-announce-manual

#### assistance-announced-manual-recovered

To be treated as assistance-manual-recovered. Announced here means that some output datasets are announced because ppd/pdmv would have requested for the same.&#x20;

#### assistance-announced-recovered-recovering

Second or nth ACDCs running for requests in assistance-announced-manual-recovered

#### assistance-custodial-\*

One the output dataset is waiting for the subscription to tape to be made. The request has been created already.

#### assistance-filemismatch-invalidfiles

Files are invalidated but has mismatch too. Notify transfer team to solve the filemismatch.&#x20;

#### assistance-filemismatch-manual-recovered

Report to transfer team to solve the file mismatch

#### assistance-manual

Basic manual where the requests comes when they fail for the first time&#x20;

#### assistance-manual-recovered

Manual where the requests come when the first or consecutive ACDCs fails

#### assistance-onhold

When the requests are manually added to on-hold and waiting for the HN ticket to be answered in ordered to check what needs to be done or action taken directly by PPD/PdMv.

#### assistance-recovered-recovering

When the second or later ACDCs are running

#### assistance-recovering

When the first ACDC is running


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